Winbeti Terms & Conditions — Please read before use

Winbeti (hereinafter referred to as "we", "us", or "the Platform") is an online gaming and betting platform operated for users in Bangladesh. These Terms and Conditions govern the relationship between Winbeti and its users.

By using Winbeti's website, app, or any of our services, you automatically agree to these Terms and Conditions. If any changes are made, we will notify you in a timely manner and the updated version will be published on this page.

• You must be at least 18 years old to use Winbeti's services.
• Each person may only create one account.
• A valid internet connection and a supported device are required to use this platform.
• Winbeti reserves the right to update the terms of service at any time.
• These Terms and Conditions are published in English and governed in accordance with the laws of Bangladesh.

You must provide accurate and truthful information when registering on Winbeti. Accounts created with false information may be closed at any time, and any balance in such accounts may be forfeited.

Information Required for Registration

• Full legal name (as it appears on your National ID)
• Active mobile number (linked to bKash/Nagad/Rocket)
• A valid email address
• Date of Birth (for age verification)
• Residential Address

Account Security

Keep your account password and login details strictly confidential. If someone accesses your account without authorization, contact our support team immediately. The account holder is fully responsible for all activity on their account.

Winbeti strictly does not provide services to anyone under 18. You will be required to verify your age at registration and prior to withdrawals. We may request KYC (Know Your Customer) verification at any time.

Documents required for KYC verification

• A clear photo of your National ID (NID) or passport
• Driving License (as an alternative)
• Mobile banking account verification (bKash/Nagad/Rocket)
• A recent utility bill or bank statement (for address verification)

Winbeti supports deposits and withdrawals through Bangladesh's popular mobile banking systems. All transactions are fully secure and encrypted.

Supported Payment Methods

• bKash — Minimum deposit: BDT 500
• Nagad — Minimum deposit: BDT 500
• Rocket — Minimum deposit: BDT 500

Withdrawal Policy

• Minimum withdrawal amount: BDT 500
• Maximum daily withdrawal: BDT 50,000
• Average processing time: 3 minutes to 24 hours
• Withdrawals can only be made using the same method used for the deposit
• Withdrawals may be on hold if KYC verification is incomplete

Winbeti regularly offers a variety of bonuses and promotions. Each bonus has its own terms, which you should read carefully before accepting.

General Bonus Terms & Conditions

• The welcome bonus is available to new members once only
• The specified wagering requirements must be met before a bonus can be withdrawn
• The maximum stake allowed using bonus funds will be specified in the respective promotion
• Attempting to claim bonuses from multiple accounts may result in both accounts being closed
• Winbeti reserves the right to modify or cancel any bonus offer
• VIP members receive exclusive bonus and cashback offers

All betting activities on Winbeti follow internationally recognized standards. Every game outcome is completely random and governed by an RNG (Random Number Generator).

General Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled
• Minimum bet amounts vary by game or event
• Maximum bet limits are set and will be displayed in each market
• Bets completed due to a technical error may be voided
• Odds in live betting are subject to change at any time

Sports Betting Special Rules

• If an event is cancelled, the stake for that bet will be refunded
• In the event of a match postponement, Winbeti's established policy will apply
• Winbeti reserves the right to make the final decision in cases of statistical errors

Winbeti is committed to maintaining a fair and secure gaming environment. The following activities are strictly prohibited and may result in immediate account termination.

• Creating multiple accounts or using another person's account
• Any form of fraud, hacking, or system manipulation
• Bonus abuse or violation of bonus terms
• Transactions involving money laundering or illegal funds
• Threatening or harassing other users
• Using automated bots or software to play games
• Attempting unauthorized access to Winbeti's systems

Winbeti believes gaming should be a source of entertainment — never a source of problems. We are deeply committed to responsible gaming.

Responsible Gaming Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits
• Bet Limit: Set a maximum amount per single bet
• Loss Limit: Set a maximum loss limit for a given period
• Session Limit: Set a time limit for continuous play
• Cooling-off period: Take a break ranging from 24 hours up to 30 days
• Self-Exclusion: Temporarily close your account for 6 months or permanently

Winbeti takes the privacy of your personal information very seriously. To learn how we collect, store, and use your data, please refer to our Privacy Policy Full details are available on the page.

• Your personal data is never sold to third parties
• Your data is used solely for service improvement and legal compliance
• All data is secured with SSL encryption
• You can request to update or delete your information at any time

Winbeti reserves the right to close or suspend any account for the following reasons:

• Violations of Terms & Conditions
• Registering with false or inaccurate information
• Involvement in fraudulent activities
• If KYC verification is not completed
• Extended inactivity (more than 12 months)

You may request to close your account at any time. You will have the opportunity to withdraw any valid balance before the account is closed.

Winbeti is committed to delivering the highest quality of service. However, there are certain limitations to our liability, as outlined below.

• Winbeti is not responsible for any losses caused by internet connectivity issues
• No direct liability for failures caused by third-party payment systems
• We apologize for any delays caused by unexpected technical issues
• Services may be disrupted in force majeure situations (natural disasters, war, pandemic)
• Winbeti will not be liable for any losses resulting from a user's own negligence or unauthorized sharing of account information

If a dispute arises between Winbeti and a user, we first seek to resolve it through discussion. Our dispute resolution process is outlined step by step below.

Dispute Resolution Steps

1. Step One: Contact the support team and provide full details of your issue
2. Step Two: Our team will review your complaint within 48 hours
3. Step Three: Disputes will be resolved through an independent third party if necessary
4. Step Four: A resolution acceptable to all parties will be sought